International Beauty Store is an extension of Premier Clinic where we offer medical-grade skin care, beauty and slimming products. Our products are scientifically proven to be safe, practical and effective, approved by FDA, the most trusted credential agency based in USA. We are located in Kuala Lumpur, where our 8-people strong team cope with high volume of transactions daily.
Our Customer Service team is reachable 16 hours a day, every day of the day including on Public Holidays.
Call/ SMS/ WhatsApp: +60-12-662 5552 (reachable 8am – 12 midnight daily, Malaysia time)
Frequently Asked Questions
How soon can I receive my product?
We process your order on the same business day during our office hours of 8am -12 midnight. After our office hours, we process it on the next business day. You will receive your item usually within the next 2 or maximum 3 business days for orders within Peninsular Malaysia.
How do I track my order?
We will SMS/ WhatsApp you the tracking number so you can easily check the status of your order in real time.
What conditions can I cancel my order?
You can cancel your order if we have not delivered your item. We can refund your payment via online bank transfer. Call us at +60-12-662 5552 if you have any enquiries.
What if my item is damaged while being couriered to me?
We wrap our products carefully to minimise risk of damage to our products while it is on it’s way to you. Most of our products are in bottles or plastic containers, so they are sturdy and not fragile. In the unlikely event the product you received is damaged, simply return the item to us and we’ll send you a replacement without any additional charge.
What is your full refund guarantee?
If you find that the product received is not the original item, you can request for a 100% cash refund. Be rest assured that we have served thousands of customers and have never received a complaint regarding inferior, counterfeit products.
Can I purchase the products from your office in Puchong Jaya
We sell our products online only as we do not have the space capacity to handle a stream of customers wanting to purchase products from our office. However, you are welcome to drop by our office if you want reassurance that we are a real store supplying real products.
Do you have any testimonials regarding the your products and service?
Yes, we do. Here are a few genuine reviews:
We offer free shipping to any areas in Malaysia for spending above RM100 in a single bill. For spending below RM100, our shipping charges are very reasonable.
All our products are registered with the Malaysian Ministry of Health. Shop in confidence with International Beauty Store.
Since our inception several years ago, International Beauty Store have served thousands of customers in Malaysia and abroad with high satisfaction rates thanks to our excellent service and superior products.
We have a 100% Original Product Guarantee whereby if you’re not satisfied that the product is not original, you can return the product for a full refund.
Here’s what just some of our customers have said
So far reliable service. No issues.
Wong Man Phua, 57 years old, businessman.
The Crysal Tomato showed little results for the first 1 month I started it but by about 2 months, the results were really good. Finer complexion and fairer skin which my friends also noticed. Thanks IBS
Jean Li, 33 years old, multimedia executive.
Saya telah start guna produk Liposinol dari International Beauty Store kerana harga mereka lebih rendah banding dengan kompeni lain. Lagi murah dari kat farmasi juga.
Faridah Nur bt Amir Said, 48 years old, housewife.
I get my products usually in about 2 or maximum 3 days after order. I usually buy the sunblock cream. I’ve being ordering regularly for about 2 years now.
Vijaya Moorthy, 26 years old, reception counter staff.
Ask us anything by filling this contact form. We will get back to you ASAP.
Or call/WhatsApp us at +60-12-662 5552.
We reply from 8am – 12 midnight (Malaysian time).
Or email us at firstname.lastname@example.org
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